At Young Bondi we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
- Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- Any refund amount will be less the shipping charge. All refunds will be less $10 freight
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 3 months.
- Refunds or credit notes are only processed once the original item has been returned to us.
- All items must be returned at the expense of the customer